FAQs
What is ROC-D?
ROC-D is a commercial restroom odor control program designed for businesses. It provides professional-grade odor control products delivered monthly, allowing facilities to maintain fresher restrooms without ongoing service visits.
Who is ROC-D designed for?
ROC-D is ideal for restaurants, bars, schools, medical facilities, senior living communities, and other commercial or professional spaces that need consistent restroom odor control.
Is ROC-D a cleaning service?
No. ROC-D is not a janitorial or cleaning service. It is a do-it-yourself odor control system that uses professional products and clear instructions to help neutralize odors at the source.
How does the subscription work?
When you subscribe to ROC-D, you receive a monthly delivery containing the products needed to maintain restroom odor control. Billing is automatic, and subscriptions can be managed or canceled through Stripe.
How often are products delivered?
ROC-D subscriptions are delivered on a monthly basis unless otherwise specified for your program.
How long does setup take?
Setup is quick and straightforward. Most customers can install and begin using the ROC-D system in a short amount of time by following the provided instructions and video demonstrations.
Do I need special equipment or training?
No specialized equipment or training is required. ROC-D is designed to be simple to use while delivering professional-level results.
What products are included?
Each ROC-D program includes professional-grade odor control products commonly used in commercial environments. Product selection may vary based on the subscription level chosen.
How effective is ROC-D?
Results can vary depending on restroom size, usage, and maintenance practices. When used as directed, ROC-D helps neutralize restroom odors at the source rather than masking them.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time before the next billing cycle through your Stripe account or by contacting us for assistance.
Do you offer refunds?
Due to the nature of subscription-based and shipped products, refunds are not guaranteed. Requests are reviewed on a case-by-case basis.
Where is ROC-D available?
ROC-D subscriptions are available to businesses across multiple locations. Availability may vary based on shipping and service considerations.
How do I contact ROC-D with questions?
If you have questions about your subscription or setup, you can reach us through the contact information provided on the website.